Terms and Conditions

The Organic Pharma

Last updated: 22 January 2026

1. About Us

These Terms & Conditions (“Terms”) govern the use of the website https://www.theorganicpharma.com/ (“Website”) and the purchase of products from The Organic Pharma (“we”, “us”, “our”).

The Organic Pharma operates as an online retailer and distributor of food and nutritional supplements within the European Union. We do not manufacture the products sold on this Website. Manufacturing, formulation, and composition are the responsibility of the respective manufacturers.

By using this Website or placing an order, you agree to be bound by these Terms.

2. Scope & Acceptance

2.1 These Terms apply to all visitors, users, and customers of the Website.

2.2 By placing an order, you confirm that:

• You are at least 18 years of age, or using the Website under legal supervision

• You have read and accepted these Terms

• You are legally capable of entering into a binding contract

2.3 We reserve the right to amend these Terms at any time. The version in force at the time of order placement shall apply.

3. Product Information & Accuracy

3.1 Product images, packaging, colours, labels, and descriptions are provided for illustrative purposes only. Actual product appearance may vary.

3.2 Product information is supplied by manufacturers. While we aim for accuracy, we do not guarantee that descriptions are error-free.

3.3 All products sold are food supplements, not medicinal products, and are not intended to diagnose, treat, cure, or prevent any disease.

4. Orders & Contract Formation

4.1 An order is placed when you:

• Add products to your cart

• Provide delivery and billing details

• Select a payment method

• Confirm acceptance of these Terms

• Complete checkout

4.2 A contract is formed once:

• Payment is successfully received, and

• You receive an order confirmation email

4.3 We reserve the right to refuse or cancel orders due to:

• Payment issues

• Stock unavailability

• Pricing or listing errors

• Suspected misuse or fraud

5. Prices & Payments

5.1 Prices are displayed in EUR (€) unless stated otherwise and include VAT where applicable.

5.2 Payment must be completed in full before dispatch.

5.3 Payments are processed via third-party payment service providers. We are not responsible for payment gateway interruptions, banking delays, or technical failures outside our control.

6. Delivery

6.1 We deliver to Ireland and other EU countries, subject to availability.

6.2 Estimated delivery times are provided for guidance only and may vary due to courier services, customs, or circumstances beyond our control.

6.3 Customers must ensure delivery details are accurate. We are not responsible for delays or non-delivery caused by incorrect information.

6.4 Risk of loss or damage passes to the customer upon delivery.

7. Right of Withdrawal (EU Consumer Rights)

7.1 In accordance with the EU Consumer Rights Directive, consumers have the right to withdraw from a purchase within 14 days of receiving the goods, without giving any reason.

7.2 This right does not apply to:

• Food supplements that have been opened or unsealed

• Products that are used, damaged, or not in resale condition

• Items excluded by EU law for health protection reasons

7.3 To exercise the right of withdrawal, you must notify us in writing within the 14-day period.

7.4 Returned items must be:

• Unused and unopened

• In original packaging with intact seals

• Accompanied by proof of purchase

7.5 Refunds will be processed within 14 days of receiving returned goods. Original delivery charges may be excluded.

8. Defective or Incorrect Products

8.1 If you receive a defective or incorrect product, please contact us promptly.

8.2 Where applicable, we will offer a replacement or refund in accordance with EU consumer law.

9. Use of the Website

9.1 You agree not to misuse the Website, interfere with its operation, or attempt unauthorised access.

9.2 We reserve the right to suspend or terminate access if misuse or unlawful activity is detected.

10. Intellectual Property

10.1 All Website content (text, images, logos, design) is owned by The Organic Pharma or licensed to us.

10.2 Unauthorised use, reproduction, or distribution is prohibited.

11. Limitation of Liability

11.1 The Organic Pharma acts solely as a retailer and shall not be liable for:

• Manufacturer formulation changes

• Allergic reactions or misuse

• Health outcomes without medical consultation

11.2 Our liability is limited to the purchase price of the product, except where prohibited by EU law.

12. Data Protection

12.1 Personal data is processed in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR).

13. Governing Law & Jurisdiction

13.1 These Terms are governed by Irish law, without prejudice to mandatory consumer protections applicable in your country of residence within the EU.

13.2 Consumers may bring claims before courts in their country of residence.

14. Contact Information

For questions or support:

📧 Email: info@theorganicpharma.com
🌐 Website: https://www.theorganicpharma.com/